SHIPPING POLICY
At DESIRE KRAFTS, we ensure that your order is handled with care and delivered as efficiently as possible.
Order Processing Time
- Standard orders are processed within 1–3 business days.
- Customized or made-to-order items require 5–10 business days for preparation.
- Orders are not processed on:
- Sundays
- Public holidays
Shipping & Delivery Timeline
- Domestic delivery: 3–7 business days after dispatch
- International delivery: 15–30 business days
- Delivery timelines are estimates and may vary due to:
- Courier delays
- Remote locations
- Weather conditions
- Customs clearance
Shipping Charges
- Shipping charges are calculated based on:
- Product weight
- Delivery location
- Final charges are shown at checkout before payment.
Tracking Information
- Tracking details are shared via:
- SMS
- If tracking does not update within 48 hours, customers should contact us.
Delivery & Responsibility
- Once the courier marks the order as “Delivered”:
- Responsibility transfers to the customer
- DESIRE KRAFTS is not responsible for:
- Lost packages after delivery
- Claims of non-receipt after delivery confirmation
Failed Delivery
If delivery fails due to:
- Incorrect address
- Customer unavailable
- Multiple failed attempts
Customer must pay reshipping charges.
Packaging Standards
We use:
- Protective cushioning
- Secure packaging
- Eco-friendly materials (where possible)
Legal Disclaimer
We are not liable for:
- Courier delays
- Shipping partner issues
- External disruptions