CUSTOMER SUPPORT
At Desire Krafts, we are committed to providing you with reliable, friendly, and timely support. Our goal is to ensure every customer enjoys a smooth and hassle-free shopping experience.
Contact Methods
1. Customer Support Email
• Response time: Within 24–48 hours
• For order updates, issues, returns, refunds, product questions, and complaints.
2. WhatsApp Support
+91-9671207645
• Available: 10:00 AM – 7:00 PM (Mon–Sat)
• Quick queries, order status checks, product assistance.
Support Hours
Monday – Saturday: 10:00 AM to 7:00 PM
Sunday / Public Holidays: Closed
Messages received during off-hours will be replied to on the next working day.
Order-Related Support
Order Confirmation & Updates
You’ll receive notifications via email or WhatsApp for:
• Order Confirmation
• Packing
• Dispatch
• Delivery
Shipping & Delivery Help
For tracking issues, missing updates, or delays, our team will coordinate with the courier and assist you right away.
How We Handle Queries
Customer sends a query
Our support team responds within the standard time
Issue is checked/verified
Solution is provided (refund / replacement / clarification)
Follow-up if needed to ensure satisfaction
Our Commitment
At DESIRE KRAFTS, we stand for:
- Quick response times.
- Clear communication.
- Fair and transparent solutions.
- Customer-first service.