CANCELLATION POLICY

At DESIRE KRAFTS, we strive to provide a seamless, transparent, and fair shopping experience for all our customers. We understand that there may be situations where you may wish to cancel an order. However, due to the nature of our products—especially handcrafted and made-to-order items—our cancellation policy is designed to balance operational efficiency with customer convenience.

By placing an order on our website, you agree to the terms outlined in this Cancellation Policy.

Cancellation Before Confirmation

  • Orders that have not yet been confirmed may be cancelled without any penalty.
  • An order is considered “unconfirmed” until:
    • Payment verification is completed
    • Internal processing has not yet begun
  • To request a cancellation, customers must:
    • Contact us via our Customer Support Page
    • Provide accurate order details for verification
  • Once the request is received:
    • Our team will review the request
    • Cancellation will be processed if eligible
    • A confirmation will be shared with the customer
  • Please note:
    • Cancellation requests are processed during business hours only
    • Delay in contacting us may result in the order being confirmed automatically

Cancellation After Confirmation

  • Once an order is confirmed, it cannot be cancelled, modified, or changed under any circumstances.
  • This includes:
    • Change of mind
    • Ordering by mistake
    • Delay concerns
    • Personal reasons
  • The reason for this strict policy is:
    • Immediate initiation of order processing
    • Allocation of materials and resources
    • Packaging and dispatch planning
  • By completing your purchase, you explicitly acknowledge and agree that:
    • You will not request cancellation after confirmation
    • You understand the operational process involved

Customized / Made-to-order Items

  • Any product that is:
    • Personalized
    • Customized
    • Made based on specific customer instructions

Is considered final sale.

 

  • These items:
    • Cannot be cancelled
    • Cannot be returned
    • Cannot be refunded
  • This is because:
    • They are created exclusively for you
    • They cannot be resold to other customers 

Refund for Cancelled Orders

  • If a cancellation request is approved (before confirmation):
    • Refunds will be initiated within 2–10 business days
  • Refund conditions:
    • Processed only to the original payment method
    • Subject to payment gateway processing timelines
  • DESIRE KRAFTS is not responsible for delays caused by:
    • Banks
    • Payment providers
    • Technical issues

Important Legal Notice

  • DESIRE KRAFTS reserves the full and final right to approve or reject any cancellation request.
  • Once payment successfull or or you got email is consider as order confirmation.
  • We reserve the right to:
    • Refuse repeated cancellation misuse
    • Restrict customers abusing cancellation policies
  • Any attempt to misuse this policy may result in:
    • Order cancellation without notice
    • Account restriction
    • Legal action in extreme cases

For Cancellation Requests

  • Please submit your request through our Customer Support Page.
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