RETURN & EXCHANGE

At DESIRE KRAFTS, every product is quality-checked before dispatch. However, in rare cases where issues occur, we offer a structured return and exchange process.

When Returns or Exchanges Are Accepted

A return or exchange is approved only in the following situations:

• You received damaged items

If your product arrives broken, crushed, or visibly damaged during transit.

• You received completely different items

If the items delivered do not match your order at all.

Note: A complete parcel opening video (from the moment you start cutting the package) is compulsory for any return or exchange request.

When Returns or Exchanges Are Not Accepted

A return or exchange will not be offered if:

  • The item shows any signs of use, wear, or tampering

  • The issue is related to minor color, size, or design variations (common in handcrafted items)

  • The product was part of a discount, offer, or clearance

  • The complaint is raised after the allowed time frame

  • The parcel opening video is not provided or is incomplete

  • The product was made on request or customized

  • The issue is due to shipping delays or courier handling time

Return Shipping Charges

  • For damaged or totally wrong items → Desire Krafts covers the return shipping

  • For all other approved cases (if any) → Customer will bear return shipping charges

Exchange Process

  1. You raise a complaint with proof

  2. Our team checks and verifies the issue

  3. The item is returned to us (if required)

  4. A replacement is arranged after successful inspection

  5. You receive the updated dispatch details

Important Notes

  • All return or exchange requests must be made within 48 hours of delivery

  • Products must be returned in unused, original, and intact condition

  • Desire Krafts may decline exchanges if the product fails quality inspection after return

For Return & Exchange Requests Please Visit Our Customer Support Page

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